Fini | Guide Startups

About

Fini builds AI agents that autonomously resolve up to 80% of customer support tickets for enterprises specially in Fintech, E-commerce, Gaming and Fitness tech. Our agents understand complex workflows, take real actions (like refunds or KYC checks), and improve in real-time. Built on a proprietary knowledge engine, our agents deliver 98%+ accuracy and integrate deeply with tools like Zendesk, Salesforce, and internal APIs. Enterprises like Bitdefender and Training Peaks use Fini to slash support costs by 50% while boosting CSAT by 10%.

Founders

Deepak SinglaFounder

Deepak Singla is the co-founder of Fini. Deepak leads Fini’s product strategy, and the mission to automate customer interactions for tech companies around the world. Originally from India, Deepak graduated from IIT Delhi where he received a Bachelor degree in Mechanical Engineering, and a minor degree in Business Management

Hakim KFounder

Hakim is leading tech at Fini. Hakim has a background in software engineering and analytics across 4+ organizations and 10+ years of experience. Most recently at Uber, Hakim met Deepak. Originally from Sweden, Hakim graduated from École Polytechnique with a master's degree in Engineering Mathematics.